How to purchase using your NDIS plan

All products sold by The Inner Space Community are physical low-cost assistive technology items for daily living. Many products may fall under NDIS Core Supports – Consumables (01_011), although claimability depends on the participant’s plan and individual circumstances.

Step 1 — Choose your product

Browse by room, task, or collection. Each product page should explain what the product does, who it may help, and where it may fit within NDIS support categories.

Step 2 — Choose your payment method

At checkout, customers may see:

·       Card payment

·       Apple Pay or Google Pay, depending on device support

·       Afterpay on eligible orders

·       Shop Pay as Shopify’s fast checkout option

Shipping is included in the listed price, so there should be no unexpected shipping fee added at checkout.

Step 3 — Receive your invoice

After purchase, a GST-inclusive tax invoice is emailed automatically. That invoice should include the business name, ABN, NDIS registration number, product name, order number, GST amount, and relevant support item wording to help with plan manager processing.

For self-managed participants

Self-managed participants can pay at checkout and then submit the invoice and payment receipt for reimbursement through their NDIS portal.

For plan-managed participants

Plan-managed participants can either:

·       Pay at checkout and forward the tax invoice to their plan manager, or

·       Contact the store before purchasing to request a quote or pro-forma invoice for pre-approval.

For NDIA-managed participants

If a participant is fully NDIA-managed, the safest wording is to ask them to contact the store before ordering so the available purchasing pathway can be confirmed.

Typical support category guidance

Product type

Likely category

Daily living aids such as jar openers, cutlery, bed pads, dispensers, rails

Core Supports – Consumables (01_011)

Positioning or seating items

May also fit AT – Improved Daily Living

Ramps or access products

May fit AT – Improved Daily Living or Home Modifications

 

This information should be presented as general guidance only, because NDIS eligibility depends on the participant’s own plan and supports.

For OTs and plan managers

The store can state clearly that it is a registered NDIS provider and that product pages and invoices are written to support practical procurement. OTs and plan managers can contact the store for quotes, documentation, and pro-forma invoices before purchase.