Refund policy

REFUND & RETURNS POLICY


The Inner Space Community (trading as The Inner Space Co)
ABN 54 114 295 501 | NDIS Registration RA 3083780588 | Queensland, Australia

We want every product to arrive safely and work exactly as described. This policy explains your rights and options if something goes wrong.

Change of mind

Because many of our products are personal care and daily living items — bathroom, bedroom, kitchen — we cannot accept change‑of‑mind returns for items that have been opened or used. This is standard practice for hygiene‑ and safety‑sensitive assistive technology products.

If you ordered the wrong item and it is still unopened in its original packaging, please contact us within 30 days of delivery. We will assess your request and confirm whether a change‑of‑mind return is appropriate. Return shipping for approved change‑of‑mind returns is at the customer’s cost.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, or not as described, your rights are protected under Australian Consumer Law. We will offer a replacement, store credit, or full refund once the issue has been confirmed.

Please contact us within 30 days of delivery if:

  • The item was damaged in transit.

  • The item is defective or malfunctions after first use.

  • You received the wrong product.

  • The item does not match the product description.

We may ask for photos or a brief description so we can process your request quickly and choose the safest solution.

How to start a return

Email hello@theinnerspaceco.com.au with:

  • Your order number.

  • A brief description of the issue.

  • A photo if the item arrived damaged or faulty.

We will reply within 1–2 business days with the next steps.

Return shipping costs

Reason
Faulty, damaged or incorrect item
Change of mind (if approved)

Who covers shipping
The Inner Space Community
Customer

Refund processing

Refunds are processed within 7 business days of receiving the returned item, back to your original payment method.

NDIS participants

If you purchased using your NDIS plan and need to return an item, please include:

  • Your plan type (self‑managed, plan‑managed or NDIA‑managed).

  • Your plan manager’s contact details if relevant.

We will provide documentation to support any adjustments or corrections needed for your plan and keep the process as simple as possible.

The Inner Space Community (trading as The Inner Space Co)
ABN 54 114 295 501 | hello@theinnerspaceco.com.au