Shipping & Returns

Shipping

The Inner Space Co ships from Australian warehouses.

Most orders are processed within 1–3 business days. Delivery estimates begin after your order has been processed.

Destination Estimated delivery time
Metro areas 3–7 business days
Regional areas 5–10 business days
Remote areas Up to 12 business days

Shipping is free Australia-wide. The price shown on each product page is the final product price before you choose an optional payment method at checkout.

Split parcels and bundles

Some products and bundles are fulfilled from different specialist Australian warehouses. Your order may arrive in separate tracked parcels.

You will only pay once: shipping remains free Australia-wide, with no extra delivery charge for split parcels. All parcels are linked to the same order and invoice.

Tax invoices

Every order includes a GST-inclusive tax invoice with:

  • Business name

  • ABN

  • NDIS registration number

  • Product description

  • NDIS support-item wording, where relevant

  • GST breakdown

  • Order date and order number

Returns

We accept approved change-of-mind returns within 30 days of delivery if the item is:

  • Unused and unopened

  • In its original packaging

  • In a condition suitable for resale

For hygiene and safety reasons, we cannot accept change-of-mind returns for personal-care or daily-living products that have been opened, used, assembled, or are not in resalable condition.

To request a return, email hello@theinnerspaceco.com.au with your order number, the item you wish to return, and the reason for your return.

Please do not send an item back before receiving return instructions from us.

Return shipping costs

Return reason Return shipping cost
Change of mind, where approved Paid by the customer
Faulty, damaged, incorrect, or not as described Covered by The Inner Space Co

We do not charge a restocking fee.

Refunds and Australian Consumer Law

For approved change-of-mind returns, refunds are processed within 7 business days after we receive and assess the returned item. Refunds are returned to the original payment method.

If an item is faulty, damaged, incorrect, unsafe, not fit for purpose, or not as described, your rights are protected under the Australian Consumer Law. Depending on the issue, you may be entitled to a repair, replacement or refund.

Please contact hello@theinnerspaceco.com.au with your order number and a short description of the issue. Photos or video can help us resolve an issue faster where available.

We aim to reply within 1–2 business days.